E: baplink@baplink.org.au   –  P: 1800 650 062 (Toll Free)

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    Contact Us

    Please contact the friendly Baplink team for any queries.
    We are happy to help.

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    Our Office

    QB Centre, 37 Redgum Place, Gaythorne QLD 4051

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    Open Office Hours

    Monday to Friday:  8.00am – 4.30pm

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    Get in Touch

    Phone: 1800 650 062 (toll free)
    Fax: 07 3354 5605
    Email: baplink@baplink.org.au

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      Complaints Policy

      Are you dissatisfied with some aspect of Baplink’s service? If so, we welcome the opportunity to make things right. Your complaint will be handled according to our Complaints Policy and consistent with Biblical principles and values. Please use the Contact Us form on this page or call us on 1800 650 062 (free call).

      If you’re unhappy with our handling of your complaint, you may also lodge your complaint with the Australian Financial Complaints Authority (AFCA). AFCA provides a free, fair, and independent complaint resolution service:

       

      Website: www.afca.org.au/make-a-complaint
      Email: info@afca.org.au
      Phone: 1800 931 678 (free call)
      Address: GPO Box 3, Melbourne, Vic 3001

       

      Our AFCA membership details are:

      Name: The Baptist Union of Queensland T/A Queensland Baptists
      ABN: 59 241 212 544
      Member number: 36287
      Date joined: 8 May 2015

      You may choose to lodge your complaint with AFCA at any time.